Delivery Information

Delivery Information

At Clives, we pride ourselves on providing a reliable and personal delivery service from our store and warehouse in Dolgellau, North Wales.

Unlike large online retailers, we carefully manage our deliveries to ensure your furniture, appliances and household essentials arrive safely and with the service you would expect from a local business.

Delivery Areas

We currently offer delivery within approximately a 65-mile radius of our store and warehouse in Dolgellau, North Wales.

Our delivery area covers many towns and communities across Gwynedd, Mid Wales and surrounding areas.

If you are unsure whether we deliver to your address, please contact our sales team before placing your order and we will be happy to confirm availability.

Customers located outside our standard delivery area are welcome to contact us, as we may be able to arrange delivery depending on the product, location and availability.

Delivery Times

Delivery times vary depending on the type of product you have ordered.

Estimated delivery times are shown on each individual product page.

Our typical delivery times are:

Furniture & Mattresses

5–7 working days

Our furniture and mattress deliveries are carefully arranged to ensure your items arrive safely. Our team will contact you to arrange a suitable delivery date.

Kitchen Appliances

3–5 working days

Kitchen appliances are delivered through our trusted supply network. Delivery times may vary depending on stock availability.

Cleaning Products & Soft Drinks

Same Day Delivery Available

For cleaning products, soft drinks and everyday essentials that are currently in stock, we offer:

  • Same-day local delivery (subject to availability and delivery area)

  • Free in-store collection from our Dolgellau store

Please contact our team if you require urgent delivery or would like to check stock availability before ordering.

Delivery Charges

Delivery charges are calculated based on your location, order size and the type of products purchased.

Any applicable delivery charges will be clearly shown before you complete your order.

For larger furniture and appliance deliveries, our team may contact you to arrange a convenient delivery date.

Furniture & Large Item Deliveries

Our furniture deliveries are carried out with care by our own delivery team or trusted delivery partners.

For larger items:

  • We will contact you to arrange a suitable delivery date.
  • Please ensure someone is available to accept your delivery.
  • Please check that your item will fit through doorways, hallways and staircases before ordering.

Unless agreed otherwise, deliveries are made to the most suitable accessible entrance of your property.

Our team will always aim to provide a friendly and professional service when delivering your new furniture.

Electrical Appliance Deliveries

Before ordering, please ensure your appliance measurements and access requirements are suitable for your property.

We recommend checking:

  • Doorway and access measurements.
  • Available installation space.
  • Electrical requirements.

Please inspect your appliance upon delivery and report any damage or issues as soon as possible.

We recommend that all electrical appliances are installed by a suitably qualified person in line with the manufacturer's instructions.

Delivery Outside Our Area

If you live outside our normal 65-mile delivery radius, please contact our sales team before placing your order.

Depending on the product and delivery location, we may be able to offer an alternative delivery solution or provide a delivery quotation.

Please do not place an order outside our delivery area without contacting us first, as we may be unable to fulfil the delivery.

In-Store Collection

Selected products are available for collection from our Dolgellau store.

If an item is available for collection, this option will be shown during checkout or can be confirmed by contacting our sales team.

Please wait for confirmation that your order is ready before travelling to collect your items.

Receiving Your Delivery

When your order arrives, please:

  • Check your items before signing where possible.
  • Inspect packaging for any visible damage.
  • Report any damage, missing parts or incorrect items to us as soon as possible.

If your item arrives damaged, please contact our team with your order number and photographs so we can resolve the issue quickly.

Need Help?

If you have any questions about delivery, stock availability or whether we can deliver to your area, our friendly sales team is happy to help.

Clives – Local Service. Great Products. Delivered with Care.