FAQ's
Frequently Asked Questions (FAQs)
We've answered some of the questions we're asked most often. If you can't find what you're looking for, our customer support team is always happy to help.
Ordering
How do I place an order?
Simply browse our website, add your chosen products to your basket and proceed to our secure checkout. You'll receive an email confirmation once your order has been placed successfully.
Can I change or cancel my order?
If your order hasn't yet been processed or dispatched, we'll do our best to help. Please contact us as soon as possible after placing your order.
Do I receive an order confirmation?
Yes. You'll receive an order confirmation email shortly after completing your purchase.
Delivery
Where do you deliver?
We currently deliver up to a 65 mile radius from our store & warehouse in Dolgellau. If you live outside of this radius, please contact us before placing an order.
How long does delivery take?
Delivery times vary depending on the product. Estimated delivery times are displayed on each product page before you place your order.
How much is delivery?
Delivery charges are calculated at checkout based on the products you've ordered and your delivery postcode. We try and offer free delivery as much as possible.
Can I track my order?
Where tracking is available, we'll send you your tracking details once your order has been dispatched.
Furniture & Large Items
Will I be contacted before delivery?
Yes. For many furniture and large-item deliveries, our delivery team will contact you to arrange a suitable delivery date.
Do you deliver to upper floors?
Most deliveries are made to the main entrance of your property. Delivery arrangements may vary depending on the courier and product.
Does furniture require assembly?
We offer an assembly service for all of our furniture, you can add this option on each product page.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, along with a range of secure payment methods available at checkout.
Do you offer Buy Now, Pay Later?
Where available, eligible customers may be able to use Buy Now, Pay Later options shown during checkout. (Klarna and Pay in 3 with Shop).
Returns & Refunds
What is your returns policy?
If you're not completely satisfied with your purchase, you can return eligible items in accordance with our Returns Policy. Please ensure products are returned in their original condition where possible.
My item arrived damaged. What should I do?
We're sorry to hear that. Please contact us as soon as possible with your order number and photographs of the damage so we can resolve the issue quickly.
I've received the wrong item.
Please contact our customer support team and we'll arrange for the correct item to be sent or organise a suitable resolution.
Products
Are your products brand new?
Yes. Unless clearly stated otherwise, all products sold on Clives are brand new.
Are items covered by a warranty?
Many products include a manufacturer's warranty. Warranty information can be found on the relevant product page where applicable.
Are products kept in stock?
Some products are held in stock, while others are dispatched directly from our trusted suppliers. Availability is shown on each product page.
Customer Support
How can I contact you?
You can contact our customer support team via our Contact Us page, email or telephone during our business hours.
What are your customer service opening hours?
Our customer support team is available during normal business hours. Any messages received outside these times will be responded to as soon as possible.
I still need help.
If your question hasn't been answered here, please visit our Contact Us page and we'll be happy to assist.